Refund policy

Return and Refund Policy

At Niagara's Very Own, customer satisfaction is our top priority. We are committed to delivering high-quality food and exceptional service. If you are not satisfied with your order for any reason, please refer to the following guidelines.

1. Refund Eligibility

We offer refunds or replacements in the following cases:

  • Order Error: If you receive the wrong item(s) or an incomplete order.
  • Food Quality Issue: If the food is spoiled, undercooked, or does not meet expected quality standards.
  • Delivery Issues: If your order is significantly delayed (more than 30 minutes past the estimated time) and results in inconvenience.
  • Other Issues: For unique concerns, we will evaluate cases individually.

2. Refund Requests

To request a refund or replacement:

  1. Contact Us Promptly: Notify us within 24 hours of receiving your order. Include your order number, a description of the issue, and photos if applicable.
  2. Customer Support Email: info@niagarasveryown.ca
  3. Phone Number: 289-929-9420

3. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after the order has been prepared or delivered.
  • Dissatisfaction based on personal taste preferences without a clear issue in quality.
  • Orders where the delivery was refused without prior communication.

4. Refund Process

  • Approved refunds will be processed within 5-10 business days back to your original payment method.
  • In case of a replacement, the new order will be prioritized and delivered at no additional cost.

5. Cancellation Policy

  • Orders can only be canceled within 10 minutes of placing them. After this time, preparation begins, and cancellations may not be possible.

6. Contact Us

For any issues or inquiries, feel free to contact our customer support team:

We value your trust and look forward to serving you again.